REFUND AND CANCELLATION POLICY
1. Donations and Raffle Tickets
All donations and raffle ticket purchases made through Equal Start Ltd are final and non-refundable. Once a donation is made or a raffle ticket is purchased, it is considered complete, and no refunds will be issued. This applies to both one-time and recurring donations, as well as all raffle ticket sales. By making a donation or purchasing a raffle ticket, you agree to these terms and the conditions set forth by Equal Start Ltd.
2. Cancellation of Recurring Donations
If you have set up a recurring donation, you may cancel it at any time by logging into your account on our website or by contacting our support team. Please note:
- Non-Refundable Prior Donations: Donations processed before cancellation are non-refundable.
- Processing Time: Cancellations may take up to 3 business days to process.
- Confirmation: A confirmation email will be sent after your cancellation request has been processed.
3. Responsibility of Users
It is the responsibility of users to ensure all details are accurate before submitting a donation or purchasing raffle tickets. This includes carefully reviewing the amount entered, especially for custom donation amounts. No refunds will be issued for errors made by users, such as entering an incorrect amount.
4. Please Give Responsibly
While we deeply appreciate and rely on your donations to support our charitable initiatives, we ask that you donate only if you are financially able. Your financial well-being is important to us. If you are experiencing financial difficulties, please prioritise your needs and consider seeking assistance through support services, such as the Australian National Debt Helpline at 1800 007 007.
5. Changes to the Refund Policy
Equal Start Ltd reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website. It is the responsibility of users to review this policy periodically. Continued use of our services after any changes are posted constitutes acceptance of the updated policy.