PRIVACY POLICY
Equal Start Ltd (ABN: 18 652 925 052) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
By using this Website, purchasing raffle tickets, donating to Equal Start Ltd, or providing your personal information, you agree to the terms of this policy. For any privacy concerns, feedback, unsubscribe requests, or to lodge a complaint, please contact us.
Collection of Information
We collect personal information to facilitate raffle ticket purchases, manage donations, respond to inquiries, and provide a secure user experience. This includes information collected when users create accounts on our website. The types of personal information we may collect include:
- Contact Information: Name, address, phone number, and email address.
- Account Information: Information collected during the creation of a website account, such as username, password, and any other details required for account setup and management.
- Financial Information: Payment details, such as credit card or bank account information, for processing donations and raffle ticket transactions.
By creating an account, making a donation, or purchasing raffle tickets, you consent to the collection and use of your information as outlined in this policy. Note: Individuals under 18 are not permitted to purchase raffle tickets. Any individuals under 18 must have the consent of a parent or guardian to use our website.
Use of Information
Your personal information is used to:
- Process donations.
- Facilitate and manage raffle ticket sales.
- Respond to your inquiries and provide customer support.
- Communicate updates and news about our charitable activities, services, and events (with your consent).
Disclosure of Information
To provide our services, we may disclose your personal information to third-party consultants, service providers, sponsors, or marketing partners who assist us with:
- Payment Processing: For secure processing of donations and raffle transactions.
- Raffle Administration: For managing raffle entries, conducting draws, and prize notifications.
- Marketing Communications: To share updates on our activities, services, and events if you have opted into such communications.
We ensure that any third parties who receive your personal information treat it with the same level of protection and confidentiality as we do.
Storage and Security
We take reasonable steps to securely store your personal information. This includes industry-standard encryption, firewalls, and secure access protocols to prevent unauthorised access, use, or disclosure. Personal information is retained only as long as necessary to fulfill its purpose or as required by law.
Access and Correction
You can request access to the personal information we hold about you at any time by contacting us. If your request is legally valid, we will provide the information promptly. Additionally, you may request corrections or updates to any inaccurate or outdated information.
Raffle Winners
To protect the privacy of raffle participants, we will only publicly announce the winning ticket number. Winners will be contacted privately to claim their prize.
Sensitive Information
We will only collect sensitive information (such as health data) with your explicit consent or as required by law. We do not currently collect sensitive data under normal circumstances.
Changes to Policy
Equal Start Ltd may update or amend this Privacy Policy from time to time. Any changes will be posted on our website. We encourage users to review this policy regularly to stay informed about how we are protecting their personal information. Your continued use of our services after any changes have been posted will be considered acceptance of those changes.
Complaints
If you have any concerns or complaints regarding how we handle your personal information, please contact us directly through our email or via the Contact page. We aim to respond to complaints within two business days.